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| Q. Where are you located? |
| A. Our company is headquartered in Minnesota. However, we have gift centers and several bakeries distributed across the country. Just look for the trucks imprinted with the 2 letter state abbreviation. These trucks show the shipping origination of each gift. By selecting an item from the gift center or bakery nearest your recipient, you can often save time and money. |
| Q. Do you have a catalog? |
| A. We have an online catalog, which you may view and print here. We now offer nearly 900 gift selections which are constantly changing. We recommend that you visit our website to see the most up-to-date gift selections with photos and descriptions. We do offer a very small print catalog to our customers that do not have internet access (only 40 gifts are shown). |
| ABOUT OUR GIFTS |
| Q. Do you offer custom baskets? |
| A. We offer customization on orders of 20 or more of the same basket. For our corporate customers, we do have numerous ways to incorporate your company logo in a custom gift. If you have a large order and would like pricing on a customized gift, please send us an e-mail with your name, phone number, the type of gift you need, suggested content ideas (if you have any), number of gifts, date needed, etc. A customer service representative will contact you to discuss the options and pricing details. |
| Q. How will my gift look when it arrives? |
A. The gift photos shown online are accurate depictions of what your gift will look like when your recipient opens his/her package. Most of our gifts are wrapped in a cellophane bag or shrink wrap and finished with a large bow. Each gift also includes an enclosure card with your message. The gift will arrive in a large shipping box packed with bubble-wrap and/or blank newsprint.
Please keep in mind that due to demand, it may be necessary for us to occasionally substitute items of equal or greater value than those shown online. We always try to use an item with a similar theme or genre. No refunds will be issued for an item that we had to replace. During the warm summer months, substitutions will be made for meltable chocolates. |
| Q. What if I receive something that I am not satisfied with? |
A. We guarantee that you will be satisfied with our products. If you are unhappy with an item please email us. Be sure to include your original order number, name, telephone number, the best time to get a hold of you if necessary and a detailed explanation of the problem. Problems must be reported to us within one week of shipment receipt in order for the guarantee to be valid. One of our customer service representatives will contact you within one business day. We will work with you to rectify the situation.
- If your order arrives damaged, we will send a replacement or issue a refund for the gift cost (excluding shipping charges).
- If there is a problem with an individual perishable component, we will send you a replacement for that component.
- If your guaranteed air shipment arrives late due to a delay with our shipping carrier (UPS, FedEX, or Airborne Express), your originally charged credit card will be credited for 100% of the air shipping charges.
- Orders sent to a wrong or incomplete address are not guaranteed.
- Baskets containing food items, perishables, personalized gift items and fresh-baked cookie bouquets cannot be returned.
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| ORDERING |
| Q. How do I place an order online? |
| A. After you have selected an item and viewed the details about the gift, just click the radio button for the size and price for the gift you wish to purchase. Then just click the "BUY" button just to the left of the aforementioned radio buttons. | |
| Q. I don't feel comfortable giving my credit card information over the Internet. How can I place an order? |
| A. We use the latest in security technology to insure your sensitive information is protected. However, you may also place your order toll-free at 1-866-562-1388 (open 24 hours a day). |
| Q. I have a large order and need to ship to multiple addresses. What is the easiest way to do this? |
| A. Many of our corporate customers send large orders to multiple addresses, so we have created an EXCEL spreadsheet template that can be downloaded here. Simply fill out the EXCEL order form and e-mail it to us. We will call to get your credit card information and verify the order once it is received. For orders with 5 addresses or less, we recommend that you order each gift separately online. |
| Q. What happens after I place an order? |
| A. When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to our local server and you will receive an email confirmation at the address you provided once your order has been received by us. |
| Q. What if I do not receive an order confirmation via e-mail? |
| A. You will receive an order confirmation message via e-mail shortly after we receive your order. If you do not receive this message within two hours after placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-866-562-1388 to ensure that your order is being processed. The order confirmation e-mail will also contain all the information you input. We recommend that you review your order and if you notice an error (such as a transposed address, misspelling, etc.) please e-mail us the correction, your order confirmation number, and your daytime and evening phone numbers to facilitate the process. We will be happy to change any information as long as your order has not been boxed and shipped. |
| Q. How do I find out the status of my order? |
| A. You will receive a shipment confirmation via e-mail normally within one business day of your package shipping. Once you receive this confirmation, you will be able to go to our "Order Status" link on the homepage, type in your order number and recipient's zip code to obtain your tracking number and link to the carrier's website so that you can see exactly where your package is during transit. |
| Q. Can I cancel an order? |
| A. If your order has not already been shipped or personalized, we can cancel it. To do so, please contact our customer service department immediately at 1-866-562-1388. If your order has already been shipped out for delivery, we will be unable to cancel it. |
| Q. Why isn't your site working with my browser? |
| A. Ordering from our site does not require the latest and greatest technology, but it does require that you're using an SSL-compliant browser (this means it has a "secure" mode.) Web TV and some browsers behind company firewalls cannot support secure ordering. For best results, we recommend using Microsoft Internet Explorer 3.02 or later. |
| PAYMENT |
| Q. What methods of payment are accepted? |
| A. We accept a variety of credit cards including American Express, Discover, MasterCard, and Visa. For Visa and Mastercard, the credit card must be issued by a US or Canadian institution in order for us to process and accept your order. We do not accept money orders, cash, or personal checks. |
| Q. When will my credit card be charged? |
| A. Since we utilize real-time credit card processing, we will obtain an authorization on your credit card to obligate funds at the time your order is placed. However, your credit card will not actually be charged until the order has shipped. |
| Q. Why do I get an Address Verification (AVS) error when trying to order using my credit card? |
| A. Our credit card processor requires us to make sure that the billing address you provide matches the address on your credit card statement. Double-check and be sure that you are using the correct billing address. Corporate cards sometimes get sent directly to the cardholder so their home address may be required. If you have recently moved, your credit card company may not have updated your information yet. If you have moved or continue to get an AVS error, we recommend that you call the toll-free number on the back of your credit card. The credit card issuer should be able to help you with the AVS error. |
| Q. What was the total charged to my credit card? |
| A. When you place your order online, you are presented with the price of the merchandise, the shipping charge, Minnesota sales tax (if applicable) and any discounts during checkout. You will only be charged 6.5% sales tax if your order is being delivered to Minnesota. This total charge should also be shown on your confirmation and shipment e-mails that you received after placing your order. |
| Q. Do you offer corporate discounts? |
| A. We do offer discounts on orders totaling $1000 or more. If you have a large order, we recommend that you use our EXCEL spreadsheet to input the required information and expedite the process. |
| Q. Can you invoice me? |
| A. We require individuals to use a credit card to make a purchase. If you are ordering for a company, we can set up a corporate account and extend credit once you have filled out the corporate account application (subject to approval). It usually takes a few weeks to review the application. |
| Q. Is it safe to use my credit card online? |
| A. Yes. We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice an unbroken key or lock icon at the bottom of the browser window. |
| Shipping Options |
| Q. Do you offer same day delivery? |
| A.No. We do not hand-deliver our gifts so the earliest that your recipient could possibly receive their gift is the following business day (if you utilize the overnight air shipping option before noon EST). We are not a wire service or a franchise and will not refer you to other gift shops or cookie companies because we cannot ensure the quality of the service and products you will receive. |
| Q. Do you ship to Canada, Hawaii or anywhere outside the U.S.? |
| A.No. We only ship to the 48 contiguous states. |
| Q. Do you deliver to hospital patients? |
| A.No. We recommend that you ship the package to the patient's home or to a family member or friend that can take it to the hospital. This is for your protection. Our carriers must deliver to the hospital dock and then the internal hospital staff must get the gift to the patient. In the past, we found that nearly 50% of the time the internal hospital delivery department either lost the package or left the package sitting for extended periods of time which meant they didn't get it delivered to the patient before they checked out. Since we have no control over internal hospital delivery, our customers were often having to pay for reshipment and arguing with hospitals about lost packages. |
| Q. Can you deliver to a PO or APO Box? |
| Sorry, Federal Express, UPS, and Airborne Express cannot deliver to a PO or APO Box. |
| Q. What are the shipping options? |
| A. You may choose ground shipping which takes 2 to 7 business days depending on destination and gift selection, 2 Business Day air shipping, or overnight air shipping which arrives the next business day. Note that air shipping is not available on all gifts. Shipping options for each particular gift item will be shown during checkout. |
| Q. What is a Business Day? |
| A. A business day is Monday thru Friday with the exclusion of any holidays. Saturday, Sunday and any National holidays ARE NOT business days. |
| Q. When does my order need to be placed to ship on the same day? |
A. We guarantee that expedited (overnight and 2nd day air) orders placed by 12 p.m. EST will ship the same business day. This gives us enough time to bake and assemble your gift selection prior to our carriers (i.e. UPS) pick-up times. Expedited orders placed after noon EST will ship the next business day. Ground shipments may take 1 to 2 business days to process and then ship. If you are in a hurry and your order must ship or arrive on a specific business day, we recommend that you select an air delivery method.
NOTE: We do not offer same day delivery (only same day shipping). |
| Q. Do you deliver on Saturdays? |
| A. We cannot delivery on Saturdays, Sundays, or national holidays. |
| Q. How much will shipping cost? |
| A. Ground shipping is the most economical way to ship your gift. Our gift baskets will normally be shipped via UPS for ground shipments and via Federal for expedited air deliveries. The shipping cost is not included in the bouquet price. Ground shipping prices are calculated PER GIFT and are shown in the following table (continental U.S. only): |
| Gift Price Shipping Cost (Ground) |
| Up to $39 | $8.95
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| $30 to $49 | $9.95
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| $50 to $59 | $10.95
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| $60 to $69 | $11.95
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| $70 to $79 | $13.95
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| $80 to $99 | $15.95
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| $100 to $139 | $17.95
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| $140 and up | $19.95
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| Overnight air or 2nd day air via FedEx or Airborne Express are also available on most of our gifts. During check-out you will be shown the shipping options, charges, and ground transit times associated with the gift you have chosen. Just click the "BUY" button for detailed shipping information. |
| Q. Why is air shipping so expensive? |
| A. Shipping charges are based upon the size of the shipping box (not the weight) and the speed at which it is delivered, one or two-day air. Our gift baskets tend to be rather large which means the air shipping is much more expensive. The rates we charge are based on the actual air shipping rates that our carriers charge. We do not attempt to make money from the shipping charge. |
| Q. If I order more than one item, is there a discount on shipping? |
| A. Not normally. Our shipping charges are per gift because we normally can not fit more than one basket in a shipping box. Gifts going to separate addresses are obviously shipped in separate boxes which also means that shipping is per gift. The one exception is if you order a large quantity one of our smaller gifts (like a cookie box) and they are all going to the same address. If this is the case, send us an e-mail with the gift name, quantity you plan to order, date item is needed and the zip code of the recipient. One of our customer service representatives will provide you a custom shipping quote. |
| Q. When will my recipient receive their gift? |
| A. Each of our gifts is stocked and shipped from a particular gift center or bakery. We will tell you at the time of checkout where your gift will be shipping from or look for the state-stamped truck while shopping. Shipments and deliveries can only be made on business days (non-holidays Monday-Friday). Therefore, when calculating shipping times, do not include the actual ship date, Saturdays, Sundays or holidays. |
| On the details page for each gift, you can click the link to find out when a gift would be delivered for the various shipping options available for that gift. The dates shown in this table will account for our order processing time on ground shipments (1 to 2 business days depending on selection) and what time of day the order is placed. If you select overnight or 2nd day air, the gift will be processed and shipped the same business day, if order is placed by noon EST. Otherwise, it will be shipped the next business day. |
| Note: during our peak December holiday season, there may be up to a one week processing time on some gift items. Please order early. |
| Q. Can I specify a future delivery date? |
| A. We allow you to specify a delayed delivery date on our checkout order form so you can place orders in advance. If you pick a Saturday, Sunday or holiday for the delayed delivery date, we will ship the gift to arrive the business day prior to the requested date. Our carriers ONLY deliver on business days. |
| Q. Are the delivery dates guaranteed? |
| A. Ground shipment delivery dates are not guaranteed. 2nd day air shipments are guaranteed to arrive within 2 business days of the ship date. Next day air shipments are guaranteed to arrive by the next business day afternoon. If an air shipment is late, we will issue a credit for the shipping cost. |
| Q. What will happen if I give an incorrect shipping address for my recipient? |
| A. PLEASE be certain of your address before ordering! We pass along the FedEx, UPS, or Airborne Express fee of $10 for the correction, which will appear on your credit card statement as a separate charge. Unfortunately, the gift will probably not get to the destination in time for the important occasion if you supply an incorrect address when ordering. Make sure that you include apartment or suite numbers if applicable - the carriers will charge the $10 fee for this as well. |
| If a gift is returned to us because of an address problem, we will reship the gift to you or a corrected recipient address. You will be charged for the additional shipping fees. |
| Q. I want to use 2 Day shipping. Is there a chance it will get there in one day? |
| A. FedEx can, at its discretion, deliver a day early. Sometimes customers love this and sometimes they hate it. If you want it to arrive precisely on an important date, birthdays, Valentines, anniversaries, etc., then be advised that they sometimes arrive early. To be absolutely certain that it won't arrive a day early, you would need to utilize Overnight Air Shipping and put in the requested delivery date during checkout. |
| Q. Does Fed Ex or UPS require a signature for delivery? |
| A. Gifts that are sent to businesses require a signature. Gifts being shipped to residential addresses are normally delivered with no signature required. At the driver's discretion, he/she will either leave the package in a safe place at the home or leave notice of the delivery attempt with contact information. We assume no responsibility for the packages that are left, although problems are almost unheard of. We may, at our option, require a signature for deliveries going to major metropolitan residential addresses or other areas where we feel it would be safer to obtain a signature to prove delivery. |
| PRIVACY |
| Q. Will you share my personal information with other companies? |
| Protecting your privacy is important to us. We hope the following statement will help you understand how Holiday Gifts & Gift Baskets collects, uses and safeguards the personal information you provide to us on our site.
Holiday Gifts & Gift Baskets may disclose personal information of a user only if required to comply with the law or legal process. Holiday Gifts & Gift Baskets may share your postal mailing address for periodic mailings from other reputable companies. If you would rather not receive such offers, just call or write to let us know.
When you buy a gift from us, you will have the option to be placed on our e-mailing list. If you choose to be on our e-mailing list, we may send you periodic emails detailing special offers. We do not share your personal information with anyone outside the company, except where noted above. If you would like to be removed from our e-mailing list, simply follow the instructions that are included with each email. |
| Protecting Information Online |
| Our site uses the industry standard Secure Sockets Layer (SSL) protocol that encrypts personal information being transferred over the Internet during the ordering process. This information is kept in a protected directory accessible only by the employees that process online orders. |
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